With over 25 years of experience leading and managing diverse organizational functions across multiple industries, I have built a strong expertise in business operations, start-up scaling, and turnaround management. Throughout my career, I have been responsible for P&L management in all organizations, from Durware (Nirlep) to my current role. My leadership has consistently driven growth, including taking ExpressIt to new heights with 100% month-on-month growth from 2009 to mid-2011. I have successfully streamlined business processes, optimised performance, and delivered mission-critical results across sectors including hospitality, e-commerce, logistics, and consumer goods. Currently, as the Founder & COO of Kaam.com, I am set to disrupt recruitment within the hospitality industry and plan to expand into other sectors by taking a vertical approach. We provide innovative solutions that create value for both employers and employees. I oversee the entire operations function—from establishing demand to curating supply—while facilitating various products and services in the on-demand job space. I also play a key role in product development and assist the CEO in driving the managed service vertical, supporting brands in digitising their operations through mobile app and website development, marketing strategies, and go-to-market plans. My expertise lies in optimising resources, finance raising, investor relationships and complete P&L management. I have a proven track record of building and managing lean teams to enhance efficiency, improve decision-making, and maintain strong control. My commitment is focused on creating a transparent, lateral organization that benefits all stakeholders through open and clear reporting structures. My ultimate goal is to position Kaam.com as the leading recruitment platform for the hospitality industry, with the vision of expanding into other sectors, both in India and globally.
Work Experience
Aug 2019 - Present
Founder & COO
Kaam.com · Maharashtra, India
I'm Agnelo Miranda, one of the founding minds behind Kaam.com — India's first verticalised hiring platform for the hospitality sector, now rapidly expanding into retail, BPO, logistics, BFSI, and beyond.
Nov 2018 - Present
Founder
Zedass Associates - Car Washing, Dark Kitchens for B2B service and Business Consulting · Mumbai Metropolitan Region
Disrupted the car dealership place by replacing traditional water washing with steam and dry wash at about 10 locations in Mumbai and growing with an average saving of 30K liters of water daily.
Apr 2018 - Oct 2018
Chief Operating Officer
Refreshed Car Care (Revive Labs Private Limited) · Mumbai Metropolitan Region
Overall P&L responsibility, manage the On-demand, B2C business as well as the B2B verticals.
Apr 2013 - Mar 2018
President Operations and Business Strategy
Antfarm · Mumbai
Mentored and lead teams in various AntFarm companies including Stulista.com, Revofit.com and Scootsy.
Nov 2011 - Apr 2013
Vice President Operations
Rock.In Fashions · Mumbai Metropolitan Region
Lead operations and strategic direction with full responsibility for bottom-line factors, including long range planning, global product management and software development processes.
Mar 2008 - Oct 2011
General Manager - Ecommerce and Special Projects
Expressit Logistic Worldwide Limited. · Mumbai
Directed the regional and national sales team including national sales head, regional heads, quality manager and customer service head.
Aug 2005 - Feb 2008
Dy. General Manager - Direct Channel
Hamilton Housewares Private Limited - India · Mumbai, Maharashtra, India
Was responsible to set up the B2C business channels. Was instrumental in developing their direct selling business both in the MLM as well as Modern Retail formats.
Mar 2004 - Jul 2005
Regional Head
Modicare Ltd (KK Modi Group) · Mumbai, Maharashtra, India
Education
1995 - 1997
Post Graduate Diploma in Business Administration
Indian Institute of Management, Calcutta · Marketing
2017 - 2019
Master of Business Administration - MBA (2 years)
National Institute of Business Management (NIBM) Global · Retail & Operations Management
1998 - 1998
Engineer's certification
The University of Queensland · Telecommunications Engineering
1994 - 1996
Master's degree
University of Mumbai · Business Administration and ManagementGeneral
1995 - 1996
Diploma in Materials Management
Principal L N Welingkar Institute of Management Development and Research L. N. Road, Opp. Matunga Gymkhana, Matunga (Central) Mumbai 400 019 · Labor and Industrial Relations
1991 - 1994
Bachelor's degree
University of Mumbai · Accountancy
1991 - 1992
Diploma
National Institute of Information Technology · System Analysis Management
1993
Diploma of Education
University of Mumbai · International Airlines and Travel Management (IATA)